Keith Jones
Seminars
Thursday 27th August 2026
Panel Discussion: Balancing Tangible Versus Intangible ROI to Validate Investment
8:30 am
- Exploring the difference between measurable impacts such as time saved and reduced rework with sentiment-driven indicators such as user interface, ease of use, and satisfaction, and the challenges of evaluating these
- Examining how ROI depends on matching the tools to the right roles
- Sharing how we quantified and built the business case for a tool investment
